As a business owner and leader of a large group, I found this particularly interesting...."We spend priority time with problem people when we should be spending it with potential people." Ain't that the truth? The ol' squeaky wheel! We need to pay attention to our people who actually have potential rather than those who block the entire forward progression and potential of the entire companies. I am going to make it a point to stop making problem people a priority. After all, aren't I already committing to making "positive allies" and hanging out with those with positive attitudes?!